Training session held on the procedures of the Complaints Cell established in the Planning and Development Department of Khyber Pakhtunkhwa in the light of the instructions of Chief Minister Khyber Pakhtunkhwa Muhammad Sohail Khan Afridi
A training session was held to sensitize the designated focal persons on the functions, procedures and timely redressal system of the “Complaints Cell” established in the Planning and Development Department of Khyber Pakhtunkhwa in the light of the instructions of Chief Minister Khyber Pakhtunkhwa Muhammad Sohail Khan Afridi.
The objective of the meeting was to familiarize the designated focal persons of all the relevant offices and sections with the communication system with the Complaints Cell, the procedure for registering, transferring and resolving complaints within the stipulated time so as to ensure effective and timely redressal of public complaints.
During the training session, the participants were given a detailed briefing on the duties of the Complaints Cell, the procedure for receiving and disposing of complaints, maintenance of records and the mechanism for communication with the concerned departments. On this occasion, the importance of timely resolution of complaints was also emphasized.
At the end of the meeting, all focal persons were directed to further activate communication with the complaints cell in their respective offices and ensure that the complaints received are dealt with within the stipulated time.
